RETURN AND REFUND POLICY

Last updated: August 17, 2026

CAN I RETURN MY ORDER?

Yes. We offer a voluntary 30-day return period beginning on the date you receive your order. This voluntary policy does not limit any non-waivable rights or remedies available under applicable federal or state consumer-protection law.

RETURN CONDITIONS

To qualify for a voluntary return:

1. You must request the return within 30 days of delivery.
2. The item must be unused, unworn, unwashed, and in its original condition.
3. Original tags, components, and accessories must be included.
4. The original packaging should be included where reasonably possible.
5. Proof of purchase is required.

We may reject a voluntary return if the product has been used, worn, washed, damaged after delivery, or does not meet these conditions. These restrictions do not limit legal rights concerning incorrect, damaged, or defective goods.

HOW TO RETURN YOUR ORDER

Before sending anything, email info@tess-newyork.com and include:

- your order number;
- your name and order email address;
- the item you wish to return;
- the reason for the return, if you choose to provide it; and
- clear photographs or video if the item is incorrect, damaged, or defective.

After reviewing the request, we will provide approval and return instructions. Items sent without prior approval may not be accepted.

Approved returns must be sent to:

Win-Winfulfillment – Melody (CHN SNG092711)
No. 439 Huancheng North Road
Jiangbei District
Ningbo, Zhejiang 315000
China (CHN)
Phone: +86 177 5823 1352

Do not send returns to the sender address shown on the parcel or to the registered Wyoming business address. Neither address accepts product returns.

Use a tracked shipping service and keep the shipping receipt. Mark the parcel accurately as returned merchandise. We do not accept cash-on-delivery or postage-due returns.

RETURN SHIPPING COSTS

Change of mind, incorrectly selected size, or incorrectly selected color: when the item matches the order and is not defective, you are responsible for the direct shipping cost to our international return warehouse in Ningbo, China. These international return shipping costs are non-refundable. International shipping can be expensive, so review product measurements and details before ordering.

Incorrect, damaged, or defective item: Tess New York pays the reasonable return cost for a confirmed claim. Contact us before shipping so we can approve the shipping method, provide a return label where available, or confirm how reasonable costs will be reimbursed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, defective, or different from what you ordered. Include the order number, a description of the problem, and clear photographs or video.

We will assess the issue and provide an appropriate remedy, which may include repair, replacement, refund, or another remedy required by applicable law. Legal warranties and non-waivable consumer rights remain unaffected.

EXCLUSIONS

Subject to applicable law, voluntary returns are not accepted for:

- personalized, custom-made, or made-to-order goods;
- sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been removed;
- goods that have been inseparably mixed with other items after delivery; or
- gift cards, except where a refund is required by law.

Sale items retain all rights provided by applicable law. A sale label does not remove rights concerning an incorrect, damaged, or defective product.

EXCHANGES

We do not guarantee direct exchanges. The fastest option is normally to complete an approved return and place a new order. Rights concerning defective goods remain unaffected.

ORDER CANCELLATIONS AND CHANGES

Contact us immediately if you need to cancel or change an order. An order can be cancelled or modified only before processing begins. Once the order has entered processing, packing, or dispatch preparation, we cannot guarantee that it can be interrupted or changed.

If the order has already shipped, wait for delivery and request a return under this Policy.

REFUNDS

After receiving and inspecting an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 7 business days. We do not charge a restocking fee.

Your bank or payment provider may require additional time to post the refund. If applicable law requires a faster refund, a different amount, or another remedy, we will follow that law.

CONTACT

Email: info@tess-newyork.com
Website: https://tess-newyork.com

We aim to respond within one business day. Messages received on weekends or public holidays are handled on the next business day.

Tess New York is a trade name of MASSA LEGACY LLC.

Store operator and contracting party:

MASSA LEGACY LLC
5830 E 2nd St, Ste 7000 #35625
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2026-001974071