SHIPPING POLICY

Last updated: August 17, 2026

At Tess New York, we aim to make the ordering and delivery process clear and straightforward. This Policy explains how orders are processed, dispatched, tracked, and delivered.

SHIPPING DESTINATIONS

We currently ship only to valid residential and business addresses in the United States.

ORDER PROCESSING AND DISPATCH

Orders normally require 1–3 business days for processing, quality checks, and packing. Orders placed after 6:00 PM Eastern Time, on weekends, or on public holidays begin processing on the next business day.

Business days are Monday through Friday, excluding applicable public holidays.

INTERNATIONAL SHIPPING AND DELIVERY

Products are checked, packed, and dispatched directly by our international fulfillment partner in Ningbo, China. After dispatch, delivery to the United States normally takes an estimated 7–15 business days.

Estimated total time from order to delivery: 8–18 business days.

These timeframes are estimates. Customs inspections, severe weather, high order volumes, carrier disruption, or other circumstances outside our reasonable control may cause delays.

PLACING AN ORDER

Before completing checkout:

1. Select the correct product, size, color, and variant.
2. Review the items and quantities in your cart.
3. Enter a complete and accurate delivery address, including the ZIP code.
4. Review the order total and payment details.
5. Submit the order only after confirming that all information is correct.

PAYMENT METHODS

Available payment methods are displayed at checkout and may include Visa, Mastercard, Discover, Apple Pay, Google Pay, and Shop Pay. Availability depends on the customer, device, and current checkout configuration.

SHIPPING COSTS

Standard shipping within the United States is free. There is no minimum order requirement and no separate packing or handling fee.

CARRIER AND TRACKING

An international logistics provider may transport the parcel before it enters the United States carrier network. Final local delivery and tracking are normally handled by UPS. Using UPS for final delivery does not mean that products are stocked or dispatched from New York or elsewhere in the United States.

Once tracking becomes available, we will send a shipping confirmation. Tracking may take 2–5 business days after dispatch to show its first update.

TAXES, DUTIES, AND IMPORT CHARGES

Prices are shown in U.S. dollars. Applicable state and local sales taxes are calculated and displayed at checkout where required.

Customs duties, import taxes, brokerage fees, and import-clearance charges associated with a properly processed shipment are paid by Tess New York. If a carrier unexpectedly requests an import payment, contact us at info@tess-newyork.com before paying.

ADDRESS CHANGES

Contact us immediately if you need to correct a delivery address. We can make a change only before the order has been processed or dispatched and cannot guarantee that a requested change will be possible.

UNDELIVERABLE OR RETURNED PACKAGES

If a parcel is returned because the address provided was incomplete or incorrect, delivery was refused, or the parcel was not collected, we will contact you. If the failed delivery was caused by the customer, we may charge the reasonable cost of reshipping. Mandatory consumer rights are not affected.

ORDER MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that an order was delivered but you cannot locate it:

- verify the shipping address in your order confirmation;
- check with household members, neighbors, reception, or building management;
- look around the delivery location and any safe place used by the carrier; and
- contact UPS for detailed delivery information.

Please also email us promptly. We will provide available tracking details and assist with a carrier investigation. We are not responsible for loss caused by an incorrect address supplied by the customer or for theft or loss occurring after confirmed delivery when the carrier has delivered the parcel correctly. This does not limit rights or remedies that cannot be waived under applicable law.

LOST OR DAMAGED PACKAGES

Contact us promptly if tracking has not moved for an unusual period or if the package arrives damaged. For visible damage, keep the packaging and send clear photographs of the parcel and product. We will investigate with the carrier and provide an appropriate remedy when loss or damage is confirmed.

SHIPPING DELAYS

If we cannot ship within the time stated when you ordered, we will notify you and ask whether you agree to the revised shipping date or prefer to cancel for a prompt full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.

CONTACT

Email: info@tess-newyork.com
Website: https://tess-newyork.com

We aim to respond within one business day. Messages received on weekends or public holidays are handled on the next business day.

Tess New York is a trade name of MASSA LEGACY LLC.

Store operator and contracting party:

MASSA LEGACY LLC
5830 E 2nd St, Ste 7000 #35625
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2026-001974071